Help : Security Tips
We want your online Banking to be enjoyable and worry-free.
That’s why we at Commercial Bank want to make you aware of several simple security tips to bear in mind

Protect your Password

  • The initial password, given by the bank should be changed immediately according to your preference. Create a strong password by following the hints given below.
  • Do not save the password on your PC and change your “Combank Online” password periodically.

Hints for creating a Strong Password

  • A strong password is one that is of at least eight characters, including a combination of letters, numbers and a combination of lower case and upper case.
  • Choose an online password that is easy for you to remember, but difficult for others to guess, and use a different password for each User ID.
  • When creating a password, avoid easy-to guess words like your User ID, the name of your child, spouse, pet or your birthday and mobile number etc…
  • Do not change passwords using any combination of consecutive numbers or letters such as “12345678”, “abcdefgh” or adjacent letters on your keyboard such as “zxcvbnm”.

Be alert for….

  • Spam e-mails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or log on to a fraudulent web site and disclosing sensitive information.
  • Don't reply any e-mail that requests your personal information. Be very suspicious of any e-mail from a business or person that asks for your personal details. If you wish to update any of your personal information, provide it only through the “Message to Bank“ function that is available on the “Combank Online“ facility.
  • Always note the date and the time you have last logged in. If you find any discrepancies, please change your password immediately and report to the bank.

above security tips are given for you, as we at Commercial Bank consider your security as a prime concern.

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Commercial Bank of Ceylon PLC